FAQ

MLBE is an agricultural machinery, garden machinery and power equipment manufacturer in Chongqing, China. We offer factory-direct orders and OEM manufacturing for importers, distributors and dealers. Browse our product range and tell us your destination market, application and preferred models so we can discuss a suitable supply package.

Please include the model or product category, estimated quantity, destination country and port, intended application, required accessories and preferred delivery terms. For generators, also specify voltage, frequency, phase and socket requirements. Our generator supplier checklist covers the main questions for a generator order.

Our minimum order quantity is 20 units for agricultural machinery and 50 units for water pumps, generators and engines. OEM branding is supported. Samples are chargeable; availability, sample cost and delivery arrangements are confirmed in the written quotation. Send the models and quantities you are considering through our email MLBE. Ask for the applicable MOQ, sample cost, delivery arrangements and any order conditions in the written quotation.

Tell us your requirements for branding, colour, packaging, accessories and technical configuration. MLBE will review what is feasible for the selected product. Availability, development requirements, MOQ, costs and lead time should be agreed in writing before the order is confirmed.

Production and shipping arrangements vary by model, order quantity, customisation and destination. Confirm the production lead time, payment terms, delivery terms, shipping arrangements and required documents in the quotation and order agreement. Production lead time and transit time are separate parts of the schedule.

Use the product page as a starting point and request the current specification for the exact model and configuration. Share your destination-market requirements before ordering. Confirm applicable documentation, electrical configuration, labelling and any required testing in writing; specifications or documents for a similar model should not be assumed to apply.

Visit our catalogue and user manual centre. If a download asks for a password, use the contact option shown on that page. For operating or service information, provide the model and serial number to MLBE technical support so the correct document can be identified.

Send the model, serial number, order reference where available, a description of the issue and clear photographs of the identification plate and affected part. A parts-diagram reference or measurements can help identify the correct component. Confirm part compatibility and the supplied quantity before ordering.

Refer to the warranty terms agreed in your written quotation and order documents. Confirm the coverage period, covered components, exclusions, claim procedure and responsibilities for parts, labour and freight before placing an order. Contact MLBE technical support with the model, serial number and evidence of the issue when requesting assistance.

Contact MLBE promptly with the order reference and the change or issue. For delivery damage, keep the packaging and provide photographs of the packaging, shipping labels and affected equipment. Changes, cancellations and any remedy depend on the order stage, agreed terms and review of the information provided.